State Forest Resources Agency of Ukraine
State Enterprise "Forestry Innovation & Analytical Center"

Frequently Asked Questions (FAQ)

1. Which main regulatory documents govern the electronic timber accounting in Ukraine?
  • Decree of the President of Ukraine dated July 9, 2019, No. 511/2019 "On Certain Measures for Forest Preservation and Rational Use of Forest Resources";
  • Resolution of the Cabinet of Ministers of Ukraine dated December 4, 2019, No. 1142 "On Approval of the Procedure for Monitoring the Domestic Consumption of Unprocessed Domestic Timber and Control over Not Exceeding the Volume of such Consumption";
  • Order of the Ministry of Environmental Protection and Natural Resources of Ukraine dated September 27, 2021, No. 621 "On Approval of the Instruction for Maintaining the Electronic Timber Accounting";
2. Who can gain access to the electronic timber accounting system?
Access to the timber accounting system is provided to:
  • state authorities and local self-government bodies — within their jurisdiction and powers;
  • forest users — within the information they have submitted;
  • legal entities and individual entrepreneurs — within the information concerning those persons;
3. How to start working with the electronic timber accounting system?
To work in the electronic timber accounting system, it is necessary to obtain the appropriate access by sending an official request to "FIAC" SE for concluding a contract and providing supporting documents depending on the required access level.
Forest users also need to purchase the required technical equipment for entering information about harvested timber into the accounting system, as well as for generating and printing primary and accompanying documents.
How can one check the legality of timber origin online?
The legality of timber origin can be verified from any device at https://open.ukrforest.com/. There, you can search by tag number, vehicle number, consignment note number, New Year's tree label, and view the list of logging tickets.
5. Where and for how long can photos of timber-loaded vehicles be viewed?
To view photos of vehicles loaded with timber during sales, visit https://open.ukrforest.com/, select "Search by consignment note number" and enter the required consignment note-forest number. Photos of loaded vehicles are stored for 14 calendar days from the date they are uploaded to the system.
6. We work in the electronic timber accounting system as forest users and want to change the number of administrators and handheld personal computers. What needs to be done?
To increase or decrease the number of administrators/PDA devices, send an official request to "FIAC" SE to amend the contract regarding the number of administrators/PDAs, then submit the relevant request through the online support system of the electronic timber accounting system.
7. Technical issues with PDAs: no data exchange, app not working, photo recording problems, etc
To resolve issues during the operation of the mobile application for electronic timber accounting, please contact technical support at: (044) 392-31-86, (044) 392-31-73.
8. What to do in case of loss or malfunction of a PDA used in the timber accounting system?
In case of loss or technical failure of the PDA, contact the technical support of "FIAC" SE. If the device is irreparable, submit an official request and the appropriate application through the online support system for a replacement.
9. How to correct erroneously entered data in the electronic timber accounting system?
If errors regarding plot, date, price, recipient composition, or counterparty were made in the PDA program after document printing, the responsible person has four days to correct them.
After four days, the system administrator will correct the mistakenly entered data upon receiving justified electronic applications from the forest user.
10. Is it possible to integrate the electronic timber accounting system with other enterprise systems?
Yes, the electronic timber accounting system allows integration with other enterprise systems, including accounting software. For this, an official request must be sent to "FIAC" SE to receive integration instructions.
1. Where can information about logging tickets be viewed in open access?
The register of logging permits (logging tickets) authorizing timber harvesting is available at https://lk.ukrforest.com/forest-tickets/index.
2. How and who can obtain a logging ticket?
A forest user (forest owner) with access to the electronic timber accounting system can apply for a logging ticket in electronic form via the "EcoSystem" Unified Environmental Platform.
The application must include information about the planned logging operation and attach documents required by current legislation regarding forest felling in Ukraine.
3. We work in the electronic timber accounting system as forest users and want to add/replace a responsible person for the "Logging Ticket” software" (https://lk.ukrforest.com/). What needs to be done?
To obtain access to the "Logging Ticket" software (https://lk.ukrforest.com/), an official request must be sent to "FIAC" SE with the contact details of the responsible person.
A sample letter can be requested by contacting technical support: (067) 537-24-72, lk@ukrforest.com.
4. The system does not recognize me as a forest user when trying to submit an application for a logging ticket.
First, check the validity and correct operation of the legal entity’s electronic key used for login. If the key is valid, contact technical support to check the presence and correctness of your data.
5. Issues when submitting an application for a logging ticket: technical error; application not visible to the responsible person; ticket issued but missing in ETAS, etc.
To resolve technical issues related to electronic logging tickets, submit a request in the "Support" menu of the software (https://lk.ukrforest.com/), and make sure to include the application number.
6. Unable to add a plot to the logging ticket application.
Make sure that all data in the application, including felling system and type, match the data entered for the specific plot at https://lk.ukrforest.com/.
7. How to correct erroneously entered data in a logging ticket?
Corrections in electronic logging tickets are not provided by the Procedure for implementation of the pilot project on issuing special permits for special use of forest resources (logging tickets) in electronic form, approved by Resolution No. 483 of the Cabinet of Ministers of Ukraine dated 12.05.2023.
8. Where can the material and monetary valuation of a felling area be calculated?
The detailed valuation can be calculated using the form approved by the Ministry of Environment's Order No. 520 dated 21.07.2023, available in the "Plot Register" menu on https://lk.ukrforest.com/ when creating a plot.
9. Our forestry structure has changed (subdivisions created/liquidated/renamed). How to reflect this in the software for logging tickets?
First, all changes should be updated in the electronic timber accounting system. Then, contact technical support or submit a request in the "Support" menu of the software (https://lk.ukrforest.com/). Specifying the need to edit subdivisions (forestries) and providing their names in the "Description" field.
10. Where can I find more detailed instructions for working with the “Logging Ticket” software?
Instructions for users with different roles are available in the "Support" menu under "Work Procedure in the Software" (https://lk.ukrforest.com/support).
1. How and where can one obtain a Certificate of Origin of Timber Materials and the Lumber Produced from Them (hereinafter - the Certificate)?
The issuance of the Certificate in electronic form is an electronic public service provided to the applicant through the "EcoSystem" Unified Environmental Platform and/or via the Unified State Web Portal of Electronic Services (hereinafter - the Diia Portal),with subsequent display of the information on the "EcoSystem" Unified Environmental Platform
2. Who issues the Certificate?
The service of issuing the Certificate is provided by the territorial body of the State Forest Resources Agency of Ukraine or the executive authority on forestry issues of the Autonomous Republic of Crimea.
3. Who can obtain the Certificate?
Any business entity, regardless of the form of ownership, that conducts export operations with timber materials and lumber produced from them can obtain the Certificate. If the application for obtaining the Certificate is submitted by a representative of the applicant, such representative must provide a document confirming their authority to represent the applicant’s interests for the purpose of obtaining the Certificate.
4. For which batch of products is the Certificate issued?
The Certificate is issued for each batch of timber materials or lumber produced from them, documented by a single accompanying document, and exported by business entities outside the customs territory of Ukraine in the customs export regime, except for those prohibited for export by current legislation.
5. Can the obtained Certificate be transferred to other business entities?
The Certificate may not be transferred to other business entities for the further sale of timber materials on the domestic market.
6. What are the time frames for obtaining the Certificate?
  • Applications created, signed, and submitted via the "EcoSystem" Unified Environmental Platform and/or the Diia Portal are considered received by the official on the day they are submitted, or, if submitted outside of business hours, on a weekend or holiday, on the first working day following the day of submission;
  • The issuance or refusal to issue the Certificate is carried out within two working days from the date of receipt of the application and the accompanying documents;
  • A decision to cancel the Certificate is issued within five working days from the date of receipt of a cancellation request from the business entity;
  • The Certificate is valid for 60 days from the date of its issuance and is subject to cancellation on the day this period expires.
7. What documents must the exporter submit to obtain the Certificate?
  • A purchase and sale agreement under which the goods are exported, and invoices (pro forma invoices) to the agreement;
  • Invoice and specification for the batch of forest products to be exported, with the commodity code indicated according to the Ukrainian Classification of Goods for Foreign Economic Activity;
  • Consignment note and/or railway waybill with a technical specification and/or consignment note-forest number and/or consignment note-forest-product or Logging Ticket (for permanent forest users);
  • If the exporter is not the initial recipient of the timber materials or the lumber produced from them, additional documents are required confirming the full movement chain of the timber materials or the lumber from the harvesting or manufacturing site to the exporter (consignment and/or delivery notes).
  • If the exported timber materials and lumber were imported into the customs territory of Ukraine, a customs declaration and an international consignment note for freight road transport (CMR) or a railway waybill and specification must be submitted.
  • In the case of exporting timber materials and lumber obtained through tree and shrub removal in populated areas, additionally required are: a permit for the removal of green plantings and an inspection report of the green plantings subject to removal, in accordance with the Methodology for Determining the Restorative Value of Green Plantings approved by the Order of the Ministry of Housing and Communal Services of May 12, 2009, No. 127.
8. What are the requirements for scanned copies (photocopies) of documents?
  • Scanned copies (photocopies) of the original paper documents must be attached to the electronic application for the issuance of the certificate in PDF or JPEG format and must meet the following conditions;
  • The document must display the information in full and in a form suitable for visualization and comprehension due to its high quality;
  • Documents consisting of more than one page must be scanned into a single file;
  • The maximum allowable file size is 5 MB;
  • If the file exceeds the allowable upload size, it must be split into multiple files without skipping any pages and while preserving the sequence according to the original document.
9. Grounds for refusal to issue the Certificate?
  • submission of an incomplete set of documents required to obtain the certificate by the business entity;
  • discovery of inaccurate information in the documents submitted by the business entity;
  • mismatch between the volume of exported lumber and the purchased quantity of timber from which it was manufactured, taking into account the standard consumption rates of raw materials for production.
10. Conditions and requirements for cancellation of the Certificate?
  • The application for cancellation of the certificate must be submitted by the applicant to the territorial body of the State Forest Resources Agency, or to the executive body for forestry affairs of the Autonomous Republic of Crimea, signed with a qualified electronic signature of the applicant;
  • The cancellation application must be created through the "EcoSystem" Unified Environmental Platform and/or the Diia Portal using the form established by the Ministry of Environmental Protection and Natural Resources;
  • The territorial body of the State Forest Resources Agency or the relevant executive authority in the Autonomous Republic of Crimea shall cancel the certificate if: the business entity submits an application for cancellation due to a change in the legal entity’s name or location, or a change in the surname, first name, patronymic (if applicable), or address of a private entrepreneur; or if it is established that the business entity provided inaccurate information in the application for the certificate or in the attached documents.
1. How can I gain access to the "Fires" Automated System?
To start working with the “Fires” AS software product, the forest user or forest owner must send an official letter to the "FIAC" SE requesting to conclude an agreement for the use of the software and include information about the users who will access the “Fires” AS. After a user account is created, a login, password, and link to the web page will be sent to the provided email address for system access.
2. How can the entered date and time (of detection, localization, extinguishing) of a fire be corrected?
Correction of date and time is not available to users in the system. To make corrections, you must contact the administrator of “Fires” AS via the technical support number (067) 630 86 01
3. How can a fire be validated or have its validation cancelled?
  1. To validate a fire, a user with "territorial bodies" access level must go to the fire registry, select the desired record, and click the "validate" field. After checking the fire data, the user confirms validation by clicking the button.
  2. To cancel the validation, a user with “territorial bodies” access level must send a letter to "FIAC" SE explaining the reason for the cancellation. The administrator of “Fires” AS will then cancel the validation.
4. When entering fire information, quarter/compartment/subcompartment are not displayed. How can they be added?
Instructions for adding a quarter/compartment/subcompartment can be found while filling out Form F1 under the “fire location” field — click the italicized “?” icon.
  1. Щоб додати квартал користувачу необхідно відкрити вкладку довідники та обрати поле "квартал", далі з'явиться форма для створення. Заповнюєте назву, номер від/до, область, постійний лісокористувач, лісництво та лісотаксовий пояс, далі зберегти.
  2. To add a compartment, go to the “Directories” tab, select “Compartment” and fill in: name, range of numbers, region, permanent forest user, forestry, and quarter. Then save.
  3. To add a subcompartment, repeat the same process as for quarter and compartment. All added quarters/compartments/subcompartments will be displayed in the system when adding a fire location.
5. How to enter information into Form Ф-4 (F-4)?
To enter information about forest fire prevention measures, go to the "F4" tab and click "Add report on measures". A form titled "Add report on preventive and precautionary measures for forest fire protection" will appear.
Fill in the table as follows:
  1. Measures conducted during the month as of (the information is pulled automatically; if needed, the user can select the desired date);
  2. Region and permanent forest user (pulled automatically);
  3. Forestry (selected by the user to enter data for each forestry unit);
  4. Fill in the required columns and click "Save".
6. How to enter a record and file for instrumental survey in the "Fires" AS?
In the field "Instrumental Survey", there is a form for entering information:
  1. "Total area, dynamics, ha" — select from the available options;
  2. "Total area, ha" — enter the area recorded after the instrumental survey;
  3. "Area including crown fires, dynamics, ha" — select from the available options;
  4. "Area including crown fires, ha" — enter the area recorded after the instrumental survey;
    * If there were no crown fires — enter 0.0 and "area unchanged".
  5. "Date, time of instrumental survey" — specify the date and time the survey was conducted;
  6. "Description" — enter relevant information. In case of a large fire (over 5 ha),upload the survey file by clicking "Add file" and attaching a file in any of the following formats: png, jpg, jpeg, tif, tiff, pdf, gif.
    If conducting the instrumental survey is not possible due to combat operations, the user should write a justification letter and upload it in the same manner as described above.
  7. After completing all the above steps — click "Save".
7. How to correct the fire area (initial or total)?
  1. Correction of the initial fire area by users is not provided by the system. To make such corrections, users must contact technical support at (067) 630 86 01.
  2. Total fire area can be corrected by the users themselves by clicking the edit icon (pencil) in the “Action” column for the fire.
8. How to fill out a Forest Fire Report (Act)?
In the existing record of the forest fire, go to the field:
  1. "Forest Fire Report" - this is filled in manually by the user in the same way as the State Emergency Service Report;
  2. "Add SES Report" - the user must upload a scanned copy of the SES Forest Fire Report.
    * - Uploading the SES Fire Report is mandatory. If the user does not upload the scanned SES Fire Report, the fire will not be considered valid and will not be subject to validation.
9. How to correct the number of equipment units and personnel in an existing fire record?
  1. If adding equipment and personnel, the forest user goes to the fire registry, selects the necessary record, clicks edit in the "Action" field, and enters the required numbers, then saves the changes.
  2. If the user needs to reduce the number of equipment units or personnel, contact the administrator of the "Fires" AS via technical support: (067) 630 86 01.
10. What to do if access to the "Fires" Automated System has been deactivated?
If a user's account in the "Fires" Automated System has been deactivated, contact technical support with a request at: (067) 630 86 01.